Help & support
Answers to common questions, and a way to reach us if you need anything else.
Common questions
What is a credit?
Each credit unlocks one new recording: a chapter summary or a book introduction. Once it's in your library, you can replay it as often as you like, on your iPhone, iPad or the website, at no further cost.
How do I get more credits?
In the iPhone or iPad app, open Settings → Buy credits; purchases there are handled by Apple. On the website, choose Buy credits from your account menu; purchases there are handled by Stripe. Either way the credits are added to your account straight away and work on all your devices. There's no subscription.
I bought credits but they aren't showing.
Make sure you're signed in to the same account you were using when you bought them, then close and reopen the app. If they still don't appear, send us a message below and include roughly when you made the purchase.
Can I get a refund?
For purchases made in the app, refunds are requested from Apple at reportaproblem.apple.com. For purchases made on the website, send us a message below. If a refund is granted, the credits from that purchase are removed from your account.
How do I listen without an internet connection?
Before you go offline, choose your chapters on the Listen tab, tap ••• and choose Download for offline. You can also tap the download button in the player or in your Library. Downloads play without a connection and appear under Library → Downloaded.
Can I control playback from the Lock Screen, my car or headphones?
Yes. Narration keeps playing with your screen locked, and you can play, pause and skip between chapters from the Lock Screen, Control Center, your car or Bluetooth headphones.
How do I change the summary style?
In the app, open Settings (on the website, Preferences). Summaries already in your library keep their original style. Hearing a summary in a new style for the first time uses a credit.
I forgot my password.
Use Reset your password and we'll email you a link to choose a new one. The same link works for the app.
How do I delete my account?
In the app, open Settings → Delete account; on the website, go to Preferences → Account. Deleting your account permanently removes your library, preferences and any remaining credits.
How are the summaries written?
Each summary is written by AI from the text of the chapter, guided by instructions we've prepared, and narrated by a professional-quality synthetic voice. They're meant as a companion to your own reading of Scripture, not a replacement for it. If a summary seems inaccurate, please tell us which one below.
Contact us
We read every message and usually reply within a couple of days.
See also our privacy policy.